How Yelp Protects Consumers From Fake Reviews
officialblog.yelp.com
on 05/17/2013
Excerpt: Earlier this week, the blog Eater posted an entry about an alarming Craigslist ad by an unscrupulous business owner attempting to pay for fake Yelp reviews. The good news is that Yelp has pioneered successful strategies in fighting consumer fraud. Most small businesses understand that the easiest way to establish a great reputation on Yelp is to provide superior service and an excellent product; in other words, ensure folks that patronize the business have a 5-star experience. For the minority of businesses that don't understand this, we go to great lengths to protect the integrity of Yelp's content and ensure consumers aren't misled. Yelp employs two tools to attack the problem of consumer deception:
1.... read the full post.
Tags: API-Evangelist, API-Stack, Local, Reviews, Yelp
Expanding Reviews Content in the Google Places API
feedproxy.google.com
on 01/17/2013
Excerpt: Starting today, the Google Places API will feature Place Summaries, reliable reviews about points of interest. This allows your application to embed useful review information. For example, car manufacturers can use the API to provide drivers with detailed reviews of local establishments directly in their in-car system. Place Summaries are curated expert reviews and ratings, based on user feedback, that provide information about a location’s key attributes such as decor, quality and service. The API also shows Zagat-recommended establishments. So whether your customer is looking for a local Chinese restaurant or a national park, the Google Places API help them make a quick, informed decision about where to go and what to do.... read the full post.
Tags: API-Evangelist, API-Stack, Local, Location Based Services, Mapping, Places, Reviews
Publik Demand Gives Customers A Voice With Twilio
feedproxy.google.com
on 01/08/2013
Excerpt: When I flew home to Maryland last week, I dealt with some downright awful customer service. Not your run of the mill flight attendant, tired from the holiday travel insanity. This was exceptional. I tweeted about my experience and quickly got a response from the airline. I was surprised to say the least. Everyday, customers encounter horrible customer service and tweet about it, file complaints, leave voicemails and get no reply. Publik Demand is hoping to change that. CEO Courtney Powell founded Publik Demand as a free service to give customers a leg up when filing complaints with businesses.... read the full post.
Tags: API-Evangelist, API-Stack, Business, Reviews, SMS, Telephony, Voice
Excerpt: Starting today, the Google Places API will feature Place Summaries, reliable reviews about points of interest. This allows your application to embed useful review information. For example, car manufacturers can use the API to provide drivers with detailed reviews of local establishments directly in their in-car system. Place Summaries are curated expert reviews and ratings, based on user feedback, that provide information about a location’s key attributes such as decor, quality and service. The API also shows Zagat-recommended establishments. So whether your customer is looking for a local Chinese restaurant or a national park, the Google Places API help them make a quick, informed decision about where to go and what to do.... read the full post.
Tags: API-Evangelist, API-Stack, Local, Location Based Services, Mapping, Places, Reviews
